1 INTRODUCTION:

1.1. By using and/or visiting any section of the website www.mrwest.win the ("Website"); or by opening an account on the Website you agree to be bound by:

1.1.1.The General Terms and Conditions, on this page;

1.1.2.The Privacy Policy,

1.1.3.Any game rules,

1.1.4.Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.

1.2. All of the terms and conditions listed above shall together be referred to as "the Terms".

1.3. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.

2 PARTIES

2.1. The website is operated and managed by Upscale Entertainment Ltd., a company bearing registration number 15924, and having its registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan.

2.2. References in the Terms of Use to "us", "our," "we" or the “Company” are references to the party with whom you are contracting with, as specified above.

3 CHANGES TO THE TERMS OF USE

3.1. We may need to change the Terms for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date Terms of Use can be accessed here, and the date on which they came into force is noted.

3.2. Where we make changes to the Terms of Use, which shall be notified to you in advance by email or by placing a notice on the Website, the player must re-confirm acceptance before the changes come into effect and he is able to place bets on our website.

4 OPENING YOUR ACCOUNT

4.1. In order to place a bet via the Website, you will need to open an account on the website ("Your Account").

4.2. We make no warranties or representations as to whether your accessing and/or use of the Website or Services is compliant with applicable laws in the jurisdiction in which you are located and you warrant that online gambling is not illegal in your jurisdiction.

4.3. For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions. You may not use the Website and/or the Services if you are located in a prohibited jurisdiction. The fact that the Website is accessible in a prohibited jurisdiction, or that the Website is provided in the official language of a prohibited jurisdiction, shall not be construed as condoning the use of the Website in such prohibited jurisdiction. Any attempt to evade this restriction (e.g. by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location, citizenship, or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in a prohibited jurisdiction) is a breach of these Terms and may constitute a criminal offence under applicable laws. If it becomes apparent, or we have reasonable grounds to suspect, that you are located in any of the prohibited jurisdictions, this may result in us closing your Account, without an obligation to provide you with advance notice, freezing the funds therein and providing the applicable details to any relevant authorities and you shall compensate us for any damage or loss resulting therefrom.

4.4. When attempting to open an account or using the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction. You are responsible for ensuring that you comply with any laws applicable to gambling online in the country in which you are located and/or are a resident of. You must not access the Website and/or open an Account from within a jurisdiction that prohibits online gambling; nor must you do so if you are a citizen of a country that prohibits its citizens from participating in online gambling, irrespective of their location.

4.5. A player must register personally by following the on-screen instructions.

4.6. When you open your Account you will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details").

4.7. You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.

4.8. Your Account must be registered in your own correct name. You may only open one account. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and:

4.8.1. If the total amount deposited to the Duplicate Account is played and lost, you agree to renounce your claim on the amounts deposited in the respective Duplicate Account;

4.8.2. If the total amount deposited on the Duplicate Account has not been used to place any bets, we will apply a fee of 50% of the deposited amount and return the remaining 50% to you.

4.8.3. If the amounts deposited to the Duplicate Account have been used to place bets which resulted in winnings, winnings will be made void and we will apply a fee of 50% of the total deposited amount on the Duplicate Account and return the remaining deposit to you. In the situation where after voiding the winnings, the remaining amount on the Duplicate Account is lower than 50% of the total amount that has been deposited by you, we will charge you a fee amounting to the remaining balance in your Duplicate Account.

4.8.4.any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.

4.9. If you wish to open another account, you may do so by contacting the manager at support@mrwest.win. If a new account is opened, the old account will be closed.

4.10. You must maintain your account and keep your details up-to-date.

4.11. If you wish to close your account, you must send a request to do so on support@mrwest.win. By closing your Account, you also consent to the forfeiture of any promotional bonuses, prizes or benefits which you may have acquired.

4.12. In the event of closure of your Account because of gambling addiction or if your account has been closed due to fraud you acknowledge that you are prohibited from opening a new Account. The Company will not be liable if you manage to open a new account, for such action nor for any direct or indirect consequential damages. The company shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.

4.13 You are solely responsible for keeping your log-in credentials and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the web site, accept any prize, or participate in the Games. You are solely responsible for any purchases and/or losses that may occur on your account.

5 VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING CHECKS

5.1. You warrant that:

5.1.1. You are not younger than:

5.1.1.1. 18 (eighteen) years; or

5.1.1.2. Any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require ("the Legal Age"); and

5.1.2. The details supplied when opening your Account are correct; and

5.1.3. You are the rightful owner of the money in your Account.

5.1.4. You are a resident in a jurisdiction which allows gambling

5.1.5. The money deposited is not derived from any activity which is illegal.

5.2. The company complies with the Union of Comoros laws, regulations and guidelines for the prevention of money laundering and terrorism financing. Suspicious transactions/activities shall be investigated by the company and, if necessary, a suspicious transaction/activity report will be made by the company to the competent Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions/activities, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.

5.3. All transactions made by players on our site are checked to prevent money laundering, terrorist financing and all other illegal activity.

5.4. By agreeing to the Terms, you authorize us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering and terrorist financing and in order to verify if you are subject to a sanctions regime (the "Checks").

5.5. The Website reserves the right to request documents to verify your Account (Age and Identity Verification). These include, but are not limited to: valid Government Issued ID containing the place of birth and nationality (national ID, passport, driving license), proof of address not older than three months (e.g. utility bill such as electricity, water bill, or bank statement showing your residential address), bank cards, proof of online deposit method, bank statements, source of funds, source of wealth etc. This process is necessary in order to ascertain and verify the age and identity, as well as the residential address of the Account Holder. The verification process will occur upon your first withdrawal request or at the latest when your Account has cumulative deposits and withdrawals of, but not limited to, two thousand Euro (€2,000). When any documents are requested, in order to avoid the account being restricted, the Account Holder must provide such documentation following the Website’s instructions, via e-mail to documents@mrwest.win within the next 30 Days. If the Account Holder fails to provide the requesting documents within three (3) days of the verification documents request, any pending withdrawals will be cancelled. Once the verification is complete, the Account Holder may request a new withdrawal. In the event that, for any reason, an Account Holder refuses or is unable to satisfy the Website’s requirements for further verification of the Account Holder’s identity within thirty (30) days from when the request was made, the Website may take any action required to take to ensure compliance with legal and regulatory obligations. Consequently, We may limit and/or restrict access to your account including, without being limited to restricting access to the amounts deposited into the account.

5.6. In certain circumstances, we may ask you to provide further information to us directly in order to complete relevant checks on your Account and we may request any documentation from you periodically for such reasons as: awareness and prevention of fraudulent activities, detect/establish your source of wealth or source of funds, financial standing, occupation, investigation of suspicious activity connected to anti-money laundering or terrorism financing. As an integrated part of this procedure, you may be requested to provide financial documents to attest your source of wealth or source of funds. Such requests shall not be made with a prior notice and may involve customer due diligence, verification, investigation and/or on-going monitoring. If such investigation raises concerns, We reserve the right to limit and/or restrict your account, including, without being limited to restricting the amount you may deposit into the account, suspend or permanently close your Account and terminate the Agreement until you have provided us with such information.

5.7. Unless otherwise stated, the minimum withdrawal amount is 200 EUR / 200 USD / 200 GBP / 200 CAD / 200 AUD / 200 NZD / 3000 NOK / 3000 SEK / 40000 JPY / 1000 PLN / 4000 ZAR / 1500 BRL / 20000 INR / 250000 ARS / 250000 CLP. While there is no limit to the total amount a Player can withdraw, there is a limit to the maximum withdrawal amount per transaction. The maximum withdrawal amount per transaction is 2000 EUR / 2000 USD / 2000 GBP / 2000 CAD / 2000 AUD / 2000 NZD / 20000 NOK / 20000 SEK / 30000 JPY / 10000 PLN / 40000 ZAR / 15000 BRL / 200000 INR / 2500000 ARS / 2500000 CLP. Also, we will process a maximum of EUR/USD/CAD 5000, NOK 50,000 every 5 business days.

5.8. If we are unable to confirm that you are of Legal Age, then we may suspend your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then:

5.8.1. Your Account will be closed;

5.8.2. All transactions made while you were underage will be void, and all related funds deposited by you will be returned;

5.8.3. Any stakes for bets made while you were underage will be returned to you; and

5.8.4. Any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.

5.8.5. Players from the countries and their territories which require a license or a similar formality/requirement for online casinos to operate (“Restricted Countries”) are not allowed to deposit, place bets and/or play games. This lists includes, without limitation: Lithuania, France, French Territories, Belgium.

6 INACTIVITY AND DELETION OF PLAYER ACCOUNTS

6.1 Your Account shall be deemed inactive if it has not been accessed for twelve (12) months and has a real money balance.

6.2 We shall notify You at least thirty (30) days before Your Account is due to become inactive. In such case You will have the option to withdraw Your funds, subject to any procedures for withdrawal set out herein and in accordance with laws and regulations.

6.3 Where Your Account becomes inactive, we may elect to charge a fee for inactivity or to close Your Account. Fees may only be charged to an inactive Account as long as it does not go into a negative balance.

6.4 Where we elect to charge an inactivity fee, such fee shall be a monthly administrative fee of €5 (in words: five euros) or the equivalent in any other currency.

6.5 Where we elect to close Your Account, we shall, without prejudice to any AML legislation, endeavour to refund Your remaining balance, by remitting the funds directly or by contacting You using the information at our disposal.

6.6 If we are unsuccessful in remitting the remaining balance, Your Account will (i) either be left open or (ii) will be closed and the remaining balance will be appropriated by us, but only by application of acquisitive prescription in our favour and in accordance with applicable law and if the following conditions are met:

a. After failing to remit the funds, we shall send You a final notice informing You that the funds shall be appropriated if You do not provide a means for the funds to be remitted within a specified timeframe;

b. Such notice shall be sent to You through every means of communication available to us, including by post;

c. We may allocate the remaining funds in our favour after the lapse of 5 (in words: five) years from when the final notice has been sent to You.

Any player funds appropriated by us shall be used to fund responsible gaming endeavours.

7 USERNAME, PASSWORD, AND CUSTOMER INFORMATION

7.1. After opening your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten your Account details, you may retrieve your password by clicking on the “Forget your Password” link below the login portal.

8 DEPOSITS TO YOUR ACCOUNT

8.1. If you wish to participate in betting or gaming using the Website, you must deposit money into your Account which you can then use to place bets or play games. We reserve the right to undertake basic KYC checks within reasonable time on player deposits for the purpose of verifying compliance with Sections 5 and 11 of the Terms.

8.2. Deposits to the player account are made by transfer of money to the company’s account by way of the payment methods stated on the website. The payment methods currently available include debit cards, credit cards, E-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The company reserves the right, to change the accepted methods of payment at its sole discretion. The company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our website.

8.3. We do not accept cash funds sent to us.

8.4. You must deposit from an account that is registered in your own name. We do not accept 3rd party deposits, e.g. a friend, relative, partner, husband or wife. Should we discover during our routine security checks that this has occurred, all winnings will be forfeited.

8.5. By depositing money, you agree not to make any charge-backs, reversals or otherwise cancel any deposits into your Account, and agree to refund and compensate us for unpaid deposits.

8.6. For the maximum amount of money, you will be allowed to deposit in any one transaction, please refer to the Deposit tab in the main page of our website.

8.7. The company can, under certain circumstances, credit a player’s account with so called “bonus money”. The conditions for the crediting of the bonus (e.g. First Deposit Bonus) and the amount of the bonus is determined by the company and set out on the website from time to time. For promotions that are currently running please follow this link https://mrwest.win/promotions

8.8. The qualifying deposit and bonus are held together in the bonus account separate to the main player's account. The money in the bonus account cannot be transferred or withdrawn until the wagering requirement of the bonus has been completed. All bonuses have specific terms which will be published in every promotion and will be accessible during the length of the promotion. Money from the bonus account can be forfeited even if there are unsettled bets in which case the player will lose all potential winnings from such bets.

8.9. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in your Account will not earn any interest.

8.10. We may at any time set off any positive balance on your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.

8.11. An estimate of time taken for your deposit to appear on your account may be found at http://www.mrwest.win/deposit or in the Help/FAQ section of the website.

8.12. Applicable processing fees for Deposits, if any, can be found at the following link: www.mrwest.win/banking

8.13. Please note that credit card transactions will appear on your billing statements as “MMX*MrWest”.

8.14. Payments with Skrill and NETELLER are processed by MrWest Ltd.

9 WITHDRAWALS FROM YOUR ACCOUNT

9.1 You may request withdrawal of funds from your Account at any time provided that:

9.1.1 All payments made into your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;

9.1.2 Any Checks referred to in paragraph 5 above have been completed.

9.1.3. Once we have approved your withdrawal you must give us sufficient information as to how the funds should be transferred to you. We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. All withdrawals will be remitted only to the same account from where the funds paid into the player’s account originated.

We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.

9.2 Player funds which are restricted from playing will be displayed in a separate balance on the player’s main page, a player may not withdraw these restricted funds (Bonus money)

9.3 You are responsible for reporting your winnings and losses to your local tax or other authorities.

9.4 Prior to withdrawal of funds not used for wagering or betting, KYC documents shall be requested in the case of players with no betting or casino activity. An estimate of time taken for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered however the usual lapse of time for a withdrawal to be processed may be found at www.mrwest.win/banking or in the Help/FAQ section of the website.

9.5 If an account has been dormant, closed, blocked or excluded for any reason and for any period of time the player may contact our support team to recover any pending funds that he might still have in the account. Our support team will immediately launch an investigation into the claim and the player will be contacted back with information of how the funds will be transferred back to him. If there is a dispute over the account or the funds held within it, we will contact the competent regulator for an opinion on the best way forward.

9.6 Applicable withdrawal fees, if any, can be found at the following link: www.mrwest.win/banking

9.7 When processing a withdrawal, we reserve the right to apply a deduction equivalent to the amount of the respective transaction processing fees. We reserve the right to retain funds in your account if your balance will be less than EUR 1.50, due to higher sums of transfer commissions. For cases of inactivity please refer to section 6.

9.8 We reserve the right to reverse player's funds in their MrWest account in case the user does not send KYC documentation within 3 days from our request.

9.9 In order to make a withdrawal, all players must play through (wager) all deposits at least once prior to making a withdrawal.

9.10 Applicable rules regarding limits on withdrawals and/or specific payment terms in relation to withdrawals of large amounts may be found at https://mrwest.win/faq

9.11 In cases where a player deposits without claiming a bonus or when claiming a no-wagering bonus the required play through (wager) for the deposit will need to made on slot games exclusively.

10 PLACING A BET OR GAMING

10.1 All transactions will be concluded in the language from which you placed your transaction.

10.2 It is your responsibility to ensure that the details of any transaction are correct.

10.3 You can access your transaction history on the Website.

10.4 We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Services.

10.5 Once your bet is confirmed, you cannot cancel the transaction without our written consent.

10.6 If Sport games are applicable on this domain and a game is miscarried or aborted, kindly visit the Sports Section of the website which contains the General Betting Rules.

11 COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

11.1 The following activities are not allowed and constitute a material breach of the Terms:

- Colluding with other third parties;

- Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';

- Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;

- Taking part in any criminal activities including money laundering and any offence with criminal repercussions.

- Transferring of funds from one player account to another.

11.2 We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion.

11.3 If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing support@mrwest.win.

11.4 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.

11.5 If Sport games are applicable on this domain, we reserve the right to withhold payment and to declare bets on an event null and void if we have evidence that:

a) the integrity of the event has been called into question

b) the price/s or pool has been manipulated

c) match rigging has taken place

d) the game or event did not come to its natural conclusion

11.6 We reserve the right to terminate events and/or games in any instance mentioned in the preceding clauses and in any other instance were any sort of abuse is detected.

Evidence on the above will be based on the size/volume/number or pattern of bets placed with on our gaming portals and/or if a decision has been given by a relevant governing body of the sport in question, if Sport games are applicable on this domain.

11.7 Deposits made into your Account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit/s in part or in full, to retract any costs that may have resulted in conjunction therewith and to close your Account indefinitely. In such instances, we further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.

12 OTHER PROHIBITED ACTIVITES

12.1 You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.

12.2 You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar.ww Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.

12.3 You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.

12.4 You must not attempt to gain unauthorized access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision, we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

12.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on such Website, or on any website linked to the Website.

12.6 It is prohibited to sell, transfer and/or acquire accounts from other players.

13 CLOSURE AND TERMINATION BY US

13.1 It is company policy in the interests of security and in accordance with the Union of Comoros legislation, that if no transaction has been recorded on your Account for thirty months (an “Inactive Account”), we shall remit the balance in that account to you. If you cannot be satisfactorily located any funds in that account will be handed over to the competent Authority. Thus, the funds are available to the player wishing to withdraw them.

13.2 Your Inactive Account will be terminated with written notice (or attempted notice) using your contact details. In the event of any such termination by us, other than where such closure and termination is made pursuant to paragraph 11 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 18 (Breach of the Terms of Use) of these Terms, we will refund the balance of your Account to you. If you cannot be located, the funds shall be remitted to the relevant gambling authority.

13.3 The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honored.

13.4 In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law or the competent authority.

14 ALTERATIONS OF THE WEBSITE

14.1 We may, in our absolute discretion, alter or amend any product offered via the Website at any time for the purpo